2017 was the year of the CRM. Nearly every industry adopted robust CRM software at a faster and more frequent rate than ever before. In 2018, this trend will continue and expand at an exponential rate. The shift to Software-as-a-Service (SaaS) options and advancements in both AI and automation continue to ease entry for businesses at every level. Robust CRM software is no longer just an option for major enterprises. Instead, you can now jump in and enjoy the benefits of CRM f

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